Our terms
About us
Impound Cover is a trading name of Insenture Underwriting Services Limited that is authorised and regulated by the Financial Conduct Authority (No 923592).
This can be checked on the Financial Services Register at www.fca.org.uk or calling the FCA on 0800 111 6768.
What we do
We are a non-advisory intermediary that act on your behalf to arrange your insurance. We will not provide advice or recommendations but instead will offer the most competitively priced product available from our range of insurers that is most suited to your demands and needs. If you decide to purchase a policy through us, you do so at your own choice and confirm that the product is suitable for your needs. We will endeavour to issue your policy documentation on the day you arrange cover with us, but at times where this is not possible your documents will be issued the next working day.
Your Responsibilities
1 - Duty of Care - Please take reasonable care to answer all questions honestly and to the best of your knowledge, as any product will be based on the information you have provided. Incorrect risk details provided either accidentally or deliberately may lead to an increase in your premium, invalidate your insurance cover, result in your insurer reserving the right to cancel your policy, or treat the policy as if it never existed. Incorrect information could also lead to claims being rejected or not fully paid.
You must therefore provide complete and accurate information to us at all times including when arranging your insurance and throughout the lifetime of any policy. Any change in your circumstance or the risk itself, such as changing occupation or receiving endorsements on your licence must be notified to us immediately. If you are unsure about disclosing any information, please ask us for guidance. You are reminded that it is an offence under the Road Traffic Act to make false statements or withhold any relevant information to obtain a certificate of motor insurance. Under the Rehabilitation of Offenders Act you are not required to disclose convictions regarded as ‘spent’.
3 - Check Your Documents - It is vital that you take the time to immediately check all documentation that we send to you including application forms, schedules, certificates, cover notes and policy wordings to ensure all the information stated is present and correct. If you feel that any documentation is incorrect, you should contact us immediately.
4 - Notify Accidents / Claims - All accidents regardless if you intend to make a claim should be notified to us immediately on 0330 174 2892.
4 - Supporting Documentation - To maintain our competitive premiums, validate your information and to combat fraudulent activity, your insurer may require you to provide certain documentation. These requirements will be outlined to you at the point of sale and in your Welcome Pack. Any supporting documentation that does not correspond to the information you have provided will be corrected and where applicable an additional premium may be charged by your insurer. We will also apply the charges set out below. You can provide the supporting documentation to documents@impoundcover.com
Failure to provide the supporting documentation as requested may lead to your policy being cancelled and charges imposed in line with our Cancellation section of this document.
6 - Anti-Fraud Registers and Other Searches - To ensure you are offered our most competitive premiums now, at renewal and at any other time and to protect all customers from fraud, many insurance providers operate a credit scoring system and will use the information you provide to carry out checks with credit reference agencies, fraud prevention agencies, and other public and privately available sources of information. These checks can include electoral roll and credit information.
The information is used to verify your identity and is registered as a general insurance search. The searches may appear on your credit report whether or not your application for insurance proceeds, but will not harm your credit rating or adversely affect your credit profile. Whilst we do not carry out credit checks on our website, we or our partners may do so at any stage of the quote or purchase process, regardless if you obtain a quote via the internet or over the phone.
How we are remunerated
We charge a fee of £150.00 for setting up your policy. This fee is non-refundable.
Cancelling your policy
If your policy is for 30 days or less in duration, once purchased you will not be able to make any changes or additions to the policy and due to the short-term nature of the policy, you will not be entitled to a refund of any monies paid including fees or commissions paid to us if you cancel your policy. This is in line with the rules set by the Financial Conduct Authority.
Making a complaint
We are dedicated to delivering a first class level of service to all policyholders. However, we accept that things can occasionally go wrong and would encourage you to tell us about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future. Our customer service team are here to help at Complaints@insentureunderwriting.com who will do all they can to swiftly resolve the issue. You can request a copy of our complaints procedure free of charge at any time. You can also write to us:
Insenture Underwriting Services Limited
1st Floor
94 - 102 Highstreet
Hampton Hill
London
TW12 1NY
We will make every effort to resolve your complaint by the end of the third working day after receipt. If we cannot resolve your complaint within this timeframe we will acknowledge your complaint within five working days of receipt and do our best to resolve the problem within four weeks by sending you a final response letter. If we are unable to do so, we will write to advise you of progress and will endeavour to resolve your complaint in full within the following four weeks.
When contacting us please provide:
- A policy number and/or claim number.
- An outline of your complaint.
- A contact telephone number.
If we are still unable to provide you with a final response at this stage, we will write to you explaining why and advise when you can expect a final response. At this point you may refer your complaint to The Financial Ombudsman Service at the following address:
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
You may go directly to the Financial Ombudsman Service when you first make your complaint, but the Ombudsman will only review your complaint at this stage with our consent. However, we are still required to follow the procedure stated above. If you have received a final response but are dissatisfied, you have the right of referral to the Financial Ombudsman Service within six months of the date of your final response letter. You may only refer to the Ombudsman beyond this time limit if we have provided our consent.
Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure above does not affect your right to take legal action.
Customer feedback
If you have any suggestions or comments about our cover or the service we have provided please email Info@Insentureunderwriting.com - We always welcome feedback to enable us to improve our products and services.
Telephone Recording
For our joint protection telephone calls may be recorded and monitored by us.
If you are still dissatisfied with the way your complaint has been handled, you can use the Online Dispute Resolution Platform (ODR) to submit your complaint for an independent assessment at: https://ec.europa.eu/info/index_en/
Protecting Your Money
We hold your premium payment in a Client Money Bank Account until it is passed to your insurer. We cannot use your money for any other purpose other than to pay the insurer that your insurance is arranged with. We may earn interest from money held in this account, which we will retain. Unless you tell us otherwise, you are consenting to us holding your money in this way.
Governing Law
The laws of England and Wales govern this agreement and any dispute is subject to the exclusive jurisdiction of the English courts.
Insurer Solvency
As a non-advised intermediary we partner with a selected panel of insurers. We endeavour to provide you with a quotation that is suitable based on your insurance needs and give you all the information required to make an informed choice. Part of that choice includes the financial rating of an insurer.
Our impound policies are all sold with Granite Underwriting that is an unrated insurer. An unrated insurer does not carry an insurer "Financial Strength Rating" as provided by international rating agencies. The rating provides an assessment of the financial strength of an insurer on a scale A – C. An A rated insurer indicates an excellent ability to pay claims while a C rating means the insurer may be less able to pay claims. Unrated insurers could pose a greater risk because they have not been rated in terms of their financial strength and some foreign insurers are not subject to UK or EU insurance regulations.
In the UK it is not a legal requirement for an insurer to be rated, and brokers (like us) are not restricted to only offer products and services from rated insurers. There are many benefits of using an unrated insurer such as they can often offer more competitive rates than rated insurers and sometimes they offer cover, owing to your personal circumstances, that a rated insurer is unable. Usually you will find that an un-rated insurer is regulated by the PRA (Prudential Regulatory Authority) and the FCA (Financial Conduct Authority) – these are the same regulators of rated insurers. Should an unrated insurer fail, which is a rare occurrence, the FSCS (Financial Services Compensation Scheme) will step in if the insurer is a member and pay for claims that an unrated insurer cannot. For many of our customers’ un-rated insurers are a good option and on the rare occasion, the only option.
We endeavour to place your business with insurers who have adequate means to meet their obligations but cannot guarantee the solvency of any insurer and we shall not be liable for losses suffered by you in the event of the insolvency of an insurer.
Statutory Rights
Agreement to our Terms of Business does not affect your normal statutory rights.
Our Privacy Statement
How We Use Your Information
We may collect details about you from:
- Information you give to brokers
- Information you give us in online forms and other forms
- Other sources such as Google Earth and social media
- Third parties and other sources
- Telematics systems, dash-cams and mobile applications
What information we may collect about you
We collect details including details about your health, personal circumstances, claims history, credit history, motoring history and other relevant details. We may collect information on you from databases such as the electoral roll and county court judgment records.
How we may share your information
In order to provide our services to you, we may share your information with insurance companies, solicitors, regulators, business partners and suppliers. We may also have a legal obligation to provide your information, in certain circumstances, with regulators, police and other public bodies. Information you supply may be used for the purposes of insurance administration by us and third parties. These third parties may share your information with their own agents.
How we may use your information
We may use your information for a number of purposes. These include:
- Providing you with our services.
- Dealing with your claim.
- Carrying out checks such as fraud checks and credit checks.
Driving Licence Checks
We may also provide your (or any named third party) driving licence number (DLN) and other details to the DVLA to confirm licence status, entitlement and relevant restriction information and endorsement / conviction data. Searches may be carried out prior to your policy commencing and at any point during your insurance policy including any mid-term adjustment and renewal stage. For details relating to information held about you by the DVLA please visit www.dvla.gov.uk. The DVLA may also be used to search your (or any named third party’s) no claims discount (NCD) details against a no claims discount database to obtain information in relation to your NCD entitlement. We may pass details of your no claims discount to certain organisations to be recorded on a NCD database.
Motor Insurance Database
Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers’ Bureau (MIB). MID and the data stored on it, including your personal details, may be looked at and used by certain statutory and/or authorised bodies including the Police, the DVLA, the Insurance Fraud Bureau and other bodies permitted by law.
If you are involved in an accident (in the UK or abroad), insurers and/or the MIB may search the MID to obtain relevant information.
Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration details are shown on the MID at www.askmid.com.
Fraud Prevention and Detection
We carry out fraud checks on our customers. We do this in order to prevent fraud and also to help us make decisions about the provision, pricing and administration of insurance. When carrying out these checks, we will search against fraud detection databases. We may pass details about you to some of these databases. Law enforcement agencies, financial service providers, fraud prevention agencies, police and other organisations may also access these databases.
Claims History
We may process data relating to your claims history for the purposes of assessing any claim you may make.
The aim is to help us to check information provided and also to prevent fraudulent claims. When you tell us about an incident we will pass information relating to it to these databases. We may search these databases when you apply for insurance, in the event of any incident or claim, or at time of renewal.
Credit Searches and Accounting
In assessing an application for insurance or policy renewal, we may search files made available to us by credit reference agencies. They keep a record of that search.
Credit reference agencies share information with other organisations, enabling applications for financial products to be assessed or to assist the tracing of debtors, or to prevent fraud.
Transfers
Sometimes your information may be transferred outside the European Economic Area by us, by the organisations with whom we share your information or by the servants and agents of these organisations. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.
Data Retention
We will only hold your personal data for as long as we are required in law and by our regulators. Your Rights as a Data Subject
Under Data Protection Laws you have certain rights; these include for example, a right to understand what data we hold on you and a right to ask us to amend that data if it is incorrect. If you would like to exercise any of your rights please contact our Data Protection Officer (contact details below).
Data Protection Officer
If you have any questions about how we use your data, or to exercise any of your data rights please contact our Data Protection Officer at:
The Data Protection Officer
Insenture Underwriting Services Limited
1st Floor 94 - 102 Highstreet
Hampton Hill
London
TW12 1NY
Policy Documents
Granite Underwriting